Shipping & Returns

Shipping Policy

We currently deliver products only in India.
You will not be able to confirm your order on the Website if we do not deliver to your area. We are in the process of ensuring delivery all across India, and our serviced areas are being frequently updated. Please come back and check if we have begun delivery in your area.
Once your order is placed on the Website and the same is accepted, we will issue an email confirming your order.
We endeavor to ship ordered products typically within 2-3 working days of order placement and confirmation. Upon successful shipment, we will send you the details of the consignment so you can check the status of your order.
The typical delivery date shall be within 10 days of shipping and in no event later than 15-30 days in the event of exigencies or delays beyond our control or the control of our vendors.
In the unlikely event that we are unable to deliver within 15-30 business days of placing the order, we will update you on the status of the order, or in the event of the unavailability of the product, we will cancel the order and refund any prepaid orders or issue a Coupon for the value of the canceled products which will be credited to your account on the Website. This can be used to pay your subsequent bills on the Website. In the event of part delivery of the order and we are forced to cancel the remaining order we will send you an email informing the same and refund or issue a Coupon for the value of the unshipped part of the order which will be credited to your account on the Website.
To ensure efficient delivery of the products, we use only reputed courier agencies.
We endeavor to ship all items in your order together; however, this may not be always possible due to the product characteristics or availability.
All orders will be shipped with an invoice mentioning the price per the Indian tax regulations.
The cost of the shipping orders will be provided at the time of checkout.

Return & Cancellation and Refund Policy

RETURNS

Returns are not applicable on any products. Only Replacement is possible.
The item will be replaced only if there is any defect upon arrival of the product.
To confirm the defect was in transit or before it was handed over to you, you are requested to video record the parcel opening video.
To replace any product meeting the above criteria, please call us on 9646930431 or drop us an email at returns@myhomestop.in, and we will ship you the replacement right away.
You exchange the product with a new pack of the same product or any other product of the same or higher value.

CANCELLATION POLICY

A request to cancel the order will be accepted only if the product has not been shipped by us on the date and time of the request. If accepted, you will be entitled to a refund of the entire amount.
If we receive a cancellation request after the product/s has been shipped by us, the cancellation request will not be accepted.
We (My Home Stop) reserve the right to cancel or refuse to accept any order placed due to various reasons like no availability of stock, pricing errors, factual errors, or problems identified with the personal/financial details provided, etc.

REFUND

If the replacement is accepted by us and we are unable to provide you with the product, we will issue a coupon of the same value to the customer to be availed within a specified time period mentioned on that coupon. This can be used to pay your subsequent bills on the Website.
In case of prepaid orders being cancelled/returned the amount to be refunded shall be paid through the original source. We credit the money back to the Payment Facility used to pay for the order which can take up to 10 to 15 working days to reflect in your statement.
COD orders will be refunded to the account details submitted on the Website while requesting a refund.
In any of the above cases, delivery charges are non-refundable.
Under no circumstances, will you be entitled to a cash refund.